Norway
Netfor Ltd, founded over 25 years ago, offers BPO services with a focus on AI-enabled customer support, including intelligent virtual assistant services for call centers. The company has a 92% first call resolution rate and a 95% first run rate, providing 24/7 support. Netfor specializes in field services, technical support, desk support, customer service, call center operations, and fulfillment center staff. They have served organizations such as government agencies, private industries, and Simon Property Group, among others. Netfor has a 98% client renewal rate and a nationwide presence, supporting over 350 locations. The company has helped clients like INBiz and the Indiana Secretary of State improve their customer service experiences.
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